Returns Information for Discount Sewing
Returns, Refund and Cancellation Policy
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please get in touch by telephone or e-mail. If for any reason you are not satisfied with a product purchased from us, you can return it for a refund.
This is in addition to your statutory rights as a consumer in the United Kingdom.
The following terms and conditions will apply:
You must inform us of any intention to return the item or items within 7 days of receipt of the goods either by phone or email. Where an item has arrived damaged in transit, you must inform us about this within 24 hours from receipt of the goods.
If the item is unwanted, then you must pay carriage to return the machine to us. Goods being returned for a refund must be unused, in a resellable condition, in the original packaging and be new. Under such circumstances, where valuable items are being returned it is advisable that customers should select insured shipping, as we will not be held responsible for any loss or damage to goods returned for refund. We recommend obtaining proof of postage.
A refund minus shipping costs will be made on safe receipt back to us of the goods.
If any of the goods are faulty we will either issue a full refund or send you a replacement free of charge. This is subject to proof of the issue you have with the item and the proof being verified by ourselves and our service department.
Please ensure that you carefully pack any items being returned to us. As the sender, you are responsible for the return carriage and we will not cover the cost of goods that get damaged in transit on their way back to us.
If you would like to exchange any items, please contact us and we will do our best to arrange the desired exchange. Please be aware that you are responsible for the cost of sending the unwanted item back to us, and the shipping costs for sending out the exchange item.
Changing or Cancelling an Order
You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing within 7 days.
If you would like to amend your order and the order has not been dispatched, we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add any more items and you will be required to place an additional order.
Will any return costs be refunded?
If you return something because of an error on our part or because it's damaged or defective, we will organise the carriage on your behalf. You will need to advise us what time and day is suitable before we arrange collection. We will check all items returned as damaged or defective. In the event that we find no fault, we reserve the right to not refund you for the item(s) and to recover our fees and expenses from you.
My payment card has changed or expired. How will I receive my refund?
We process all refunds to the original card used when you placed your order. If your card has expired, we will send you a cheque to cover any refund costs.
When will I receive my refund?
We action all refunds the same day we receive the goods. For security purposes, we may need to contact you to verify details. Under normal circumstances refunds, will be credited to customers within 2-3 business days of returned items being safely received back at our address.